Revocation information for consumers from Austria
– Start of the cancellation policy for consumers –
Revocation by explicit written declaration
Every customer can withdraw from the contract within 14 days after receipt of the goods by sending a written declaration of revocation without giving a reason. For this purpose it is sufficient if the declaration of revocation is sent within this period (the date of the postal dispatch bill is decisive). In this case the customer is demonstrably obliged to return the goods without delay. The return shipping costs (postage) shall be covered by the customer. If the goods have been used and/or damaged, the customer has to pay an appropriate fee for the use including an appropriate compensation for the damages incurred – at the most to the value of the goods – to the seller. The notice of revocation is to be sent to the following address:
To Samen Maier GmbH, Rieder Straße 7, 4753 Taiskirchen, AUSTRIA
firstname.lastname@example.org, FAX: 0043 7764/69 240-30
Revocation by simply returning the goods
The customer can also exercise his right of revocation by simply returning the goods to the seller within 14 days of receipt without written notice of revocation. In this case it is sufficient to send back the goods in time to meet the deadline. The prerequisite for this form of exercising the right of revocation by simply returning the goods is that the goods are not damaged or used and that the return is sufficiently stamped. Only in case of a wrong or defective delivery the seller bears the return shipping costs (postage).
The risk of returning the goods as well as the proof thereof shall be carried by the customer in every case. In case of a revocation of the customer (by explicit declaration or simple return of the goods), the seller immediately pays back the already paid purchase price – shipping costs are not refunded. In the case of orders on open account, a credit note will be issued to the customer’s account.
– End of the cancellation policy for consumers –
Notes on the exclusion of the right of revocation
The right of revocation does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.
Notes on return shipments
The modalities mentioned in this section (“Notes on return shipments”) are not a prerequisite for the effective exercise of the above right of revocation.
Customers are asked to notify the seller (Samen Maier GmbH, Rieder Straße 7, 4753 Taiskirchen, AUSTRIA, email@example.com, FAX: 0043 7764/69 240-30) before returning the goods to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to return the goods as a prepaid package to the seller and keep the receipt. The seller will reimburse the customer for the postage costs in advance upon request, unless these are to be covered by the buyer.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used in order to provide sufficient protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.
Information about the right of revocation for consumers in Germany
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
Right of revocation
You have the right to revocation of this contract within fourteen days without giving a reason. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (Samen Maier GmbH, Rieder Straße 7, 4753 Taiskirchen, AUSTRIA, firstname.lastname@example.org, FAX: 0043 7764/69 240-30) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the revocation of this agreement. This period shall be deemed to have been complied with if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
(If you want to revoke please fill out this form and send it back to us.)
– To Samen Maier GmbH, Rieder Straße 7, 4753 Taiskirchen, AUSTRIA, email@example.com, FAX: 0043 7764/69 240-30
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
(*) cross out the inapplicable parts.
Exclusion or premature expiration of the right of revocation
The right of revocation does not apply to contracts
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract but which can be supplied at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of revocation according to the section “Information on the right of revocation for consumers”.
Customers are asked to report the return to the seller [firstname.lastname@example.org] to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to return the goods as a prepaid package to the seller and keep the receipt.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, another suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to damage resulting from defective packaging.